This award is for partners who deliver excellent managed services around Oracle Applications or Oracle Technology.
A partner qualifies for this category if they have achieved at least one of the following:
Supported a major Oracle (or mixed architecture) estate as "managed Service", involving
multiple environments for one or more Oracle products, e.g. Database, Oracle E-Business, CX,
OBI, SOA, FMW, Siebel, etc.
Worked with the customer to ensure support and certification compliance, and in some way
enhanced the customer's experience of Oracle.
Worked with the customer to ensure licence compliance for Oracle products as the
Applied major patches / implemented changes in line with local legislative changes &
requirements, e.g. TYE, SBO, DPA
Utilised and adopted industry standards e.g. ITIL, CEMLI
Clients should vote based on a partner's ability to demonstrate:
Quality and speed of issue resolution
An innovative approach to environment management
Reporting / monitoring / customer services
Adherence to Oracle Best Practice / standards
An ongoing, internal competency in remote or on-site management of customer's systems