UK Oracle User Group

UKOUG Managed Services (Outsourcing and Operations) Partner of the Year Award

This award is for partners who deliver excellent managed services around Oracle Applications or Oracle Technology.

A partner qualifies for this category if they have achieved at least one of the following:

Bullet point Supported a major Oracle (or mixed architecture) estate as "managed Service", involving
   multiple environments for one or more Oracle products, e.g. Database, Oracle E-Business, CX,
   OBI, SOA, FMW, Siebel, etc.
Bullet point Worked with the customer to ensure support and certification compliance, and in some way
   enhanced the customer's experience of Oracle.
Bullet point Worked with the customer to ensure licence compliance for Oracle products as the
   environment changes.
Bullet point Applied major patches / implemented changes in line with local legislative changes &
   requirements, e.g. TYE, SBO, DPA
Bullet point Utilised and adopted industry standards e.g. ITIL, CEMLI

Clients should vote based on a partner's ability to demonstrate:

Bullet point Product knowledge
Bullet point Quality and speed of issue resolution
Bullet point An innovative approach to environment management
Bullet point Reporting / monitoring / customer services
Bullet point Adherence to Oracle Best Practice / standards
Bullet point An ongoing, internal competency in remote or on-site management of customer's systems

View the shortlist

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