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Quarterly calls with Oracle Support


In direct response to your feedback to the recent UKOUG Support Survey, Oracle Support has committed to a quarterly call with UKOUG members. The aim of these regular calls is to provide you with direct access to local Support representatives in order to facilitate discussion around current issues and develop an ongoing dialogue.

The files below contain audio recording ofthe event, Powerpoint sildes and document with questions & answers

 

Agenda

Viewing Day 1 of 1

1 wav ppt doc
Quarterly Support Call with Oracle Support

10.30 Introduction, Ronan Miles, UKOUG Chairman
10.35 Introduction to & Customer Services Journey Andy Boulton, UK Country Leader - Support
10.50 How Support is Supporting you & your business Denis Jaume Senior Director Customer Advocacy
11.05 How Support is Listening & acting Louise Wiles, Director Customer Management
11.15 Pre submitted questions All
11.30 Close

Information at SIGs is presented for member's best exploitation and use, in respect of their investment in Oracle and related technologies. This therefore may be sensitive in nature. In order to preserve this benefit for members, the UKOUG requests that this information is utilised for this purpose only.

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