Oracle and BPI on demand will bring you a masterclass in Customer Journey Mapping (CJM) to help you refine your customer experience in the high tech manufacturing sector. This workshop is designed to put you in the mindset of your customers; to walk through their journeys as they purchase through your partner network or engage with you directly. Customer Journey Mapping is a tool which allows you to ensure a customer-centric approach across all reaches of your organisation.
What will I gain from this session?
- Industry leading insights into your customers journey
- The ability to identify ‘pain points’ and opportunities in your customer experience
- How to future proof your business by designing outstanding high-value added services that are customer-centric at their core.
Further details and contact information