Help
Why is it important to have an online account?
Having an online account allows you to keep your profile and contact details updated. This will ensure we only contact you with information you find relevant.
You also need an online account to register for events and enjoy all the other benefits of membership - see What we offer
How do I create an online account and my profile?
You can create your online account here. You will need your membership number to link your profile to a valid membership, so you can enjoy the full online benefits of your membership.
How do I create my online profile?
You can create your online profile by registering for an online account from the home page. The registration process will take you through an online profile creation process. To enjoy the full online benefits of your membership, you will need your membership number to link your profile to.
How do I update my profile or contact details?
Simply log in with your account details and amend your details in My UKOUG.
How do I retrieve my username and password?
Typically, your username is the email address you provided when you registered with UKOUG. If you have changed your email address, but have not updated your online profile, your login will be your old email address. If you have forgotten your password, you can request a reminder here. You will be prompted to answer a security question. If you are still having problems signing into your online account, contact us at info@ukoug.org
How do I find out what my membership number is?
Membership numbers are communicated to the main contact of an account. They can share this with anyone within their organisation as appropriate. If you are not the main contact of your organisation and require your membership number, you can find it out by logging into your My UKOUG area, you can also find the name of the main contact here. If you do not have a profile or are the main contact and cannot remember your membership number, please contact us at info@ukoug.org
What is a main contact and what do they have to do?
The main contact is the individual in your organisation with overall responsibility for your membership. Full details are available here.
How do I manage the contacts attached to a membership?
Only the main contact of the membership can add or delete contacts on the membership account. If you are the main contact and wish to add additional people to the membership, you can do so by logging into your online account from the home page and selecting the Contacts tab. Alternatively, the main contact may provide additional users with the membership number so that they can register and associate themselves to the membership here.
How do I change the main contact for the membership?
The current main contact will need to email info@ukoug.org with details confirming who they would like to transfer the membership to. If the current main contact has left your organisation, please email info@ukoug.org and state this in your email along with the new main contact details.
If I am not the main contact of the membership, how can I be affiliated to my company’s existing membership?
You can register and affiliate yourself to your organisation’s membership here. You will need to seek permission from the main contact of the membership in order to add yourself to the membership account. The main contact will be able to provide you with the correct membership number.
How many colleagues can use my membership?
All corporate memberships (Premium Partner, Partner, Platinum Unlimited, Gold Corporate and Silver Associate) can be used by unlimited number of company employees. Bronze Affiliate membership is for the named contact only. For more information on membership benefits and entitlements, click here.
How do I find out which products and services I am entitled to?
For full details on membership benefits and entitlements, visit our membership pages here.
How do I find out if I have the correct membership for me?
For full details on membership levels and their respective benefits, click here.
How do I change my membership type?
Please note that you can upgrade your membership online here at any time throughout the year. The quickest way to settle the payment for an upgrade is to pay by credit card. A downgrade can only be requested at the time of membership renewal.
How do I renew my membership?
The membership department will issue a renewal notice and reminders to the main contact in advance of your membership expiry date. You can renew online here. If, for whatever reason, you do not hear from us at least a month before your membership expires, please get in touch with us info@ukoug.org or call +44 020 8545 9670.
How can I pay for my membership?
You can either pay by credit card or provide us with a purchase order number. Credit card payments will be processed within 24 hours and a copy of the invoice and a receipt will be posted to you. If you have provided a purchase order number, an invoice will be attached to your welcome email for you to arrange payment.
What are the payment options for UKOUG?
Please note that the following information is for UKOUG membership and SIG payments only and should not be used to make payment for the UKOUG Conference Series. Details relating to payment options for the UKOUG Conference Series can be found on the Conference Series registration pages when registration is open.
Credit cards: UKOUG accepts all major credit cards. If you would like to make a payment, please call +44 (0)20 8545 9670.
Cheques: Cheques should to be made payable to: UK Oracle User Group and posted to: UK Oracle User Group, User Group House, 591-593 Kingston Rd, Wimbledon SW20 8SA. (Registered Office)
BACS payment: The below bank details are for BACS payments only.
UK Oracle User Group, Barclays Bank PLC, Ground Floor, Apex Plaza, Reading, BX3 2BB
Account No: 10917486
Sort Code 20-11-74
Reg No. 2334102
Vat No. 529 9660 96
If you require further assistance, please email: finance@ukoug.org
How do I know if my membership payment has been received?
Please allow up to four working days for your payment to be processed. Once confirmed, your membership status will be updated. You can check your membership status by logging into your account from the home page. If after four working days your status has not been updated, please contact us at info@ukoug.org
How long does it take to process my (renewal) application?
Please allow four working days for your payment to be processed. Once confirmed, your membership status will be updated. You can check your membership status by logging into your account. If after four working days your status has not been updated, please contact us at info@ukoug.org
If I send UKOUG a purchase order number to pay an invoice/renew my membership, when will the amended invoice be sent to accounts payable?
We will amend the invoice and post it to your accounts payable department within 24 hours of receipt of the purchase order number.
How do I access the digital version of Oracle Scene?
As a member, your organisation is entitled to one free copy of our interesting and informative publication, Oracle Scene. As a member with an online account you can also access and download the magazine here and if you opt to receive the digital edition you will receive notification of when each edition has been published.
How many delegates can attend events on my membership?
The main contact holds a priority booking right to register for events, however as all memberships (except Bronze) are fully transferable, the main contact can share Conference Series and/or SIG meeting places with colleagues. Depending on your membership level, there is a limited entitlement to free places at events. Additional places for colleagues can be purchased at member rates, or by upgrading of your membership.
How do I register for events?
Full listings of our events can be found here. Select the event you are interested in for more details. Once registration has been opened for an event, typically 8 weeks prior to the event date, a link to the registration pages will be made available.
I have not received confirmation for my registration for an event, what should I do?
Conference series: Please visit the registration pages for the relevant conference and follow the links.
SIGS: Please call the events team on +44 (0)20 8545 9670 or email: events@ukoug.org with SIG registration as the subject.
I want to present at UKOUG events but do not know how to proceed?
If you want to share your expertise and experiences with the relevant UKOUG community, check out Our communities to see which would be the best fit. You may also want to visit our Volunteer pages for more information.
Once you know where your topic fits, you can submit an abstract here. Your abstract will be sent to the SIG committee who put together the event agenda. They will contact you to discuss your application.
What was the UKOUG Fusion Council and what did they do?
For more information on the UKOUG Fusion Council, please go here.
Is UKOUG part of Oracle?
UKOUG is completely independent from Oracle. For more information, please visit about us.
Where can I find information about Oracle pricing and licensing policies?
The general principles of Oracle licensing and pricing can be found at http://oracle.com/corporate/pricing. The ‘Software Investment Guide’ is a very useful source of information. This guide defines Oracle policies and cannot be challenged by their sales force. Useful email addresses for specific pricing and licensing questions can also be found here.