Oracle response to UKOUG Survey respondents regarding MyOracleSupport Issues

• 18.12.09
• Source:  UKOUG

From: Louise Wiles
Snr Director, Customer Services, UK, Ireland & Israel

Following the most recent migration, we would like to thank you all for the feedback you kindly provided via the UK OUG.

We have subsequently met with both Ronan Miles and James Haslam at the OUG conference earlier this month to discuss further, and your feedback broadly fell into five areas:

• Performance
• Login issues
• Access to eTRMs
• Carry over of old Service Request information
• Use of Adobe Flash to access My Oracle Support

 We believe that the performance and login issues are now fixed, and the comments relating to the other points have been made visible to the project team.

If you do have further input that you would like to provide, please let us know through the UK OUG by emailing james@ukoug.org

For those members who have not yet seen an improvement in either login or performance accessing My Oracle Support, please follow these steps:

1. Review the FAQ here (http://msg2svc.net/cjtdl/212172/55/77830/5415/0/S/fbug.html)
2. Call the Global Customer Care team on 0870 4000 900 (option 2 for Non-Technical requests)
3. Contact me by e-mail at louise.wiles@oracle.com

Yours faithfully,

Louise Wiles
Snr Director, Customer Services, UK, Ireland & Israel

LW

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