15 June 2015
Executive Brief: 'Customer Experience for Customer Service'
Do you know if your customer experience initiatives are working? Do you have a good overview of the KPIs that demonstrate success or investment priorities?
In this guide to Customer Experience, discover:
- The three key tenants of CX (Acquisition, Retention and Efficiency)
- The strategic and operational KPIs that go with them
- How to report effectively on customer attraction and retention
To view the white paper and learn more about Customer Experience, click here now.