UK Oracle User Group

Do You Have a CX Value Equation?

15 June 2015

Executive Brief: 'Customer Experience for Customer Service'

Do you know if your customer experience initiatives are working? Do you have a good overview of the KPIs that demonstrate success or investment priorities?

In this guide to Customer Experience, discover:

  • The three key tenants of CX (Acquisition, Retention and Efficiency)
  • The strategic and operational KPIs that go with them
  • How to report effectively on customer attraction and retention

To view the white paper and learn more about Customer Experience, click here now.  


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