Matthew Banks joins the Customer Experience Journey Mapping workshop at Apps15
16 November 2015
UKOUG Applications Conference & Exhibition 2015 can provide you with all the essential Oracle information you need to prepare effectively for 2016.
We are pleased to announce that as well presenting the CX Action Leadership session, Matthew Banks, Senior Director, Oracle, will be joining Sue Palmer in the Customer Experience Journey Mapping – Fast & Furious Workshop.
What is the workshop?
A fast and furious, hands-on workshop on CX journey mapping, teaching you the step-by-step process needed to take an outside-in approach to mapping the journeys your customers have with your brand. Watch the following videos for an idea of what to expect: