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Oracle executives want to hear customers concerns

23 February 2007

"Partnership on paper means nothing. You really have to commit and engage, and both sides have to be able to expect that." says - Keith Block, Oracle's Executive Vice President

"Partnership on paper means nothing. You really have to commit and engage, and both sides have to be able to expect that." says - Keith Block, Oracle's Executive Vice President

"That's one of the roles that I, as well as my executives play: to help develop a deeper relationship with customers and unlock more value from Oracle."  Henley (Oracle 's chairman) explains. "To be a trusted advisor and follow up on problems, if there are any.  Sometimes Oracle executives may point out some things or open up doors inside Oracle that the customers may never have found on their own."

A constant give and takeThis is why Wookey (Oracle's Senior Vice President) suggests to his customers that they should always feel comfortable reaching out to Oracle executives.  Although Oracle account managers and customer service representatives can handle most questions and problems, Oracle executives also want to hear about anything that might concern or interest their customers, he says.

"It is important that there's someone at Oracle at the executive level that customers can contact if they ever have an issue or challenge or want to talk about an opportunity." says Wookey,, who spends time with many customers every week, reviewing their current implementations and future plans and sharing Oracle's experience,, knowledge and lessons learned from other customer experience.

"Executive sponsorship is a huge priority," says Jeb Dasteel This is the first in a series of articles that offers a behind the scenes look at how Oracle executives all over the world work with customers to create mutually beneficial relationships based on customers technology and business objectives.  Working with customers to enable and showcase their successes is an essential part of the Oracle vision.  Oracle executives play an especially crucial role in realising that vision.

For more information about executive sponsorship at Oracle email customersforums_ww@oracle.com

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