UK Oracle User Group


Oracle Support - Technical Support and Lifetime Support Policy

20 December 2015

New Bookmarks facility introduced on Business Analytics - Proactive Support blog to assist users in finding information quickly...

Oracle Support Website provides information on Product Support and Support Resources. Amongst these are Technical Support Policies, Lifetime Support Policy and EPM Error Correction documents.

 

To assist in locating these documents, a Bookmark section has been made available within this Blog:

"Oracle Support"

This is located in the right side column when viewing the posts via:

 Business Analytics - Proactive Support

Note: not available by RSS or Atom streams.

The following list provide the links and details of each of these current Blog Bookmarks. These include references to Oracle Website pages, along with direct links to PDF documents and My Oracle Support Knowledge Articles.

 

Oracle Support Services and Resources 
Oracle Support website providing information Product Support and Support Resources.

 

EPM Error Correction Policy (login required)
Oracle Enterprise Performance Management Software Error Correction Policy (Doc 1617238.1)

 

EPM 11g Grace Periods for Error Correction (login required)
Oracle Enterprise Performance Management 11g Grace Periods for Error Correction (Doc ID 1590676.1)

 

Oracle Technical Support Policies - General
Provides access to all Oracle Technical Support Policies documents

 

Oracle Software Technical Support Policies (PDF)
The Software Technical Support Policies document is the primary document used to communicate Oracle's software support policies

 

Oracle Lifetime Support Policies - General
Lifetime Support Policies for Oracle Fusion Middleware and Oracle Applications

 

Lifetime Support Policy: Oracle Fusion Middleware Products (PDF)
Lifetime Support Policy: Oracle Fusion Middleware Products (PDF) details for Business Intelligence - includes OBIEE, OBIA, EPM

 

Lifetime Support Policy: Oracle Applications (PDF)
Lifetime Support Policy: Oracle Applications (PDF) details information for Hyperion and Enterprise Performance Management (EPM) products.

 

Supported Platforms - BI
Oracle Fusion Middleware Supported System Configurations and Requirements, including OBIEE.

 

Supported Platforms - EPM
Oracle EPM Supported Platforms website contains links to documents providing supported platform information for Premier Supported, Oracle EPM System products

Source: Business Analytics - Proactive Support

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